Exchange and Return Policy

 

At ILLIYEEN, we allow our customers to exchange or return a product, abiding by the conditions set for the purpose. You may apply for an Exchange or Return for a product or service after you’ve received it.

Conditions for Exchange/Return:

• The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.

• The product must be intact with tags.

• An exchange/return or refund request must be done within 7 days of receiving the delivery package.

• All items must be returned in original condition (including all receipts/invoices and packaging) with barcode tags attached.

• Refunds will be processed and issued to the original payment method used for the purchase.

• Each purchase is eligible for a single exchange only.

• To report a damaged or missing product, please share the product’s unboxing video for verification.

• Exchanges or refunds are not applicable for items offered at 50% or higher, and products on Flash Sale.
  
  
• To exchange your purchase, please return the product in accordance with the applicable conditions to our service center at Dubai Festival City Mall and contact support@ilyn.global for assistance.

What if I lose the money receipt/tags/barcode?

• We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history.

• The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.

How can I exchange the product?

We kindly recommend reaching out to our Service Center. They’ll guide you through the process and provide the most suitable solution for your request.

For Online Purchase:

Please return the product to us after consulting with the Service Center and we will arrange a full refund after receiving the returned product(s) upon the fulfillment of our Exchange/Return and Refund conditions mentioned above. 

Contact us

Please contact us for all kinds of assistance. 

Email: support@ilyn.global