ILLIYEEN

Suggested Searches:

You can search for product codes -
192537 or 197043

You can search for product collections -
Premium or Platinum

You can search for product categories -
Panjabi or Trouser

Suggested Searches:

You can search for product codes -
192537 or 197043

You can search for product collections -
Premium or Platinum

You can search for product categories -
Panjabi or Trouser

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Terms & Conditions

General

The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all products sold to you (the “Customer.“) on the website ILYN.GLOBAL (the “Site“), operated by “BYSL Global Industries Ltd“. This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the acceptance by the Customer of the Terms and Conditions and the Customer shall be bound by these Terms and Conditions.

In addition, the general use of the Site is subject to this Terms & Conditions of Use. ILLIYEEN reserves the right to vary and/or alter these Terms and Conditions at any time without notice and without assigning any reason thereof and accordingly the revised version shall apply.

Product

ILLIYEEN products are handcrafted therefore we cannot guarantee that the product you see online and the purchased product will be exactly the same though every effort is made for it to be a very close match. Also We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of colour will be accurate.

If a product ordered at IILLIYEEN website is not as described, customer's responsibility is to return it immediately to the delivery agent without tearing of the void sticker attached on the product package.

The illustrations weights and dimensions of the products (goods) listed in the catalogue are purely informative unless otherwise stated as binding.

The products sold from the Site are solely for your use and not for re-sale.


Cancellation Policy

Please make sure that you cancel your order (if required) while our customer service agent calls you for confirming your delivery address. Please note that once you have reconfirmed the order over the phone, you cannot cancel the order once the delivery agent reaches your delivery address with the product.

Conditions for Exchange & Return:

  • The product must be unused, unworn, unwashed, unaltered and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
  • The product must be unused and intact with tags.
  • Within 7 days of purchase.

Exchange & Return

After purchasing any product(s) you can exchange product from any of our Display Centers within 7 days of the receiving* date. Or send us your product(s) by your corresponding courier concern with our Service Center.  After receiving the product, we will contact you and arrange shipment of your exchange product. 

Note: If there is any problem from our side we will offer FREE Returns, Exchanges or Refund otherwise customer has to bear the return shipping expense.

Refund Policy

If you are not satisfied with your purchase, you can return the product and get a full refund.

For Online purchase: Please return the product to us concern with the Service Center and we will arrange refund within 72 hours after receiving* the returned product(s) on fulfilment of our Exchange & Refund Conditions. (If there is any problem from our side we will offer FREE Returns, Exchanges or Refund otherwise customer has to bear the return shipping expense).

* Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a reference number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, ILLIYEEN will not issue store credit for your returns.

For Display Center purchase: Please bring the product at our display center where you have purchased. We will arrange refund on fulfilment of our Exchange & Refund Conditions.

Pricing and Price Reductions/Corrections

ILLIYEEN guarantees the price as of the purchase day will remain valid till delivery date. That means after the completion of your ordering process if the price increases, you will not be charged for price increment; and no adjustment shall be made if any price decreases from the order price.

For product(s) pricing issues all rights are reserved by ILLIYEEN. ILLIYEEN can change or close the offer(s) at any time without any prior notification.

Listed prices include tax/Vat unless stated otherwise. However, delivery charge is not included in the listed price.

Payment & Ordering Process

  • In order to purchase from the Site, you may be required to register using a valid phone number and password. It is your sole responsibility to keep such information/log-in details secure and confidential. ILLIYEEN shall not be responsible if such information/log-in details are provided to a third party by the Customer or if any third party receives the same due to the negligence of the Customer and for any loss incurred by the Customer as a consequence of the above mentioned incidents (unauthorized access of data).
  • There are two types of payment options:
  1. Cash on Delivery
  2. Online Payment

For cash on delivery, our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka and for Outside Dhaka customer have to pay the due amount to the courier service before collecting the product(s).

For online payment option, you can make payments using Visa Card, Master Card, American Express, DBBL Nexus, Q-Cash, bKash, DBBL Mobile Banking, IBBL-mCash, uCash, SureCash, MyCash, IFIC Mobile Banking, Trust Mobile Money, OK Cash, AB Direct, IBBL iBanking, Bank Asia iBanking, City Touch, MTB iBanking, and Payza.

  • After you select your product(s), you have to provide your delivery address. After confirming your delivery address, you will be taken to another page to enter your payment information. Please note that if you choose to make online payment you shall be redirected to the payment page which is owned, managed and maintained by the payment processing bank.
  • All information related to your Card/Bank Account will be exclusively dealt by the Payment Gateway and the Bank. ILLIYEEN will not ask for your payment information in its site nor does it retain your payment information. The online & mobile transfer service is governed by the agreed terms and conditions between you and your bank/financial institution.
  • For any unsuccessful payment request, you must contact your card issuing Bank or the concerned financial institution. For any other payment related queries, please also contact your bank.

Delivery

  • In regular scenario, the ordered product shall be delivered to customers in the following timeline:
Delivery Location Order Time Delivery Type Cost Delivery Date
Inside Dhaka 00:00 – 23:59 hrs Regular BDT. 60/-*, Free for orders above BDT 5000/- Within 3-5 working days
Inside Dhaka Urgent 00:00 – 12:00 hrs Urgent BDT. 350/- Within 48 hrs**
Outside Dhaka 00:00 – 23:59 hrs Regular BDT. 100/- Within 4-6 working days
Worldwide 00:00 – 23:59 hrs Regular Depends*** Depends***

* Delivery inside Dhaka city is free if the order value is TK. 5000 or above.
** Urgent delivery is not available on friday and govt. Holiday.
*** International delivery cost depends on country location and parcel’s weight or size. Contact at our service center to get an estimated International delivery cost.

  • For any reason whatsoever, if ILLIYEEN or its authorized agents completely fail to deliver the ordered product(s), customer will get a refund as per the timeline agreed by your respective Bank. However, standard timing may take 14 (fourteen) working days for refund to your Credit Card or Debit Card or Bank Account or through cheque.
  • There can be a situation where some technical problems may occur which are completely unintentional and due to this situation, your payment may be deducted but ILLIYEEN may not receive confirmation & consequently delivery of your desired product(s) may be delayed. In such case please inform ILLIYEEN about the incident with your order number and details of product selections. After validating your complaints and upon obtaining confirmation from the respective Bank as to payment, ILLIYEEN or its authorized representatives will deliver you the ordered product as early as possible.
  • ILLIYEEN will be using a reputable third party delivery organization/person/agent to deliver your ordered product at your given address. Cost of delivery will be borne by the buyer/custome (if applicable). Such delivery cost will be added with the particular product price at the time of selection of product for ordering.
  • As a responsible organization, we will try our level best to deliver you the product in given timeline (as shall be mentioned when user decides delivery type). This time period may vary in case of any unavoidable circumstances.
  • If the Buyer/Customer enters incorrect personal data or residence address or Shipping address during the purchase process, ILLIYEEN shall not be liable for non-delivery of goods/products.
  • After reaching the delivery address given by the Customer, if the delivery agent finds out that no one is available at the delivery address & if the delivery agent cannot contact with the customer by making a phone call, then the delivery agent will try to call the Customer 2 (Two) more times; even after that if the customer is unavailable then the delivery agent shall leave the delivery address with the product. The ordered product shall be retained for next 5 working days, after that the Order shall be deemed to be cancelled. If the customer still wants to get the product, s/he needs to order it again in ILLIYEEN website. The customer will be charged twice the delivery charge amount in this case.

Order Acceptance/Confirmation

Customer will be asked to provide information for order verification; including but not limited to phone number and address, order ID before the order is accepted.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of customer payment details before providing the product and to verify the personal information shared with us. This verification can take the shape of an identity, place of residence or banking information check. Failing to answer any following demand may automatically cause the cancellation of the order within 2 working days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

In case of any error or technical issue, ILLIYEEN reserves the right to refuse or cancel any order. In such an event ILLIYEEN will either contact you with further instructions and/or may cancel your order and notify you of such cancellation. ILLIYEEN reserves the right to refuse or cancel any such orders irrespective of the fact whether the order had been confirmed and your credit card been charged. 

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, ILLIYEEN may have to limit the number of products available for the customers to purchase. ILLIYEEN reserves the right to change quantities available at any time. There might be cases when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason at any given time and in such an event if payment has been successfully made by the Customer then customer shall get the refund accordingly.

Inaccuracy Disclaimer

From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. ILLIYEEN reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on ILLIYEEN website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Force Majeure

ILLIYEEN shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for ILLIYEEN to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accidents or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

Limitation of Liability

ILLIYEEN’s maximum liability shall be limited to the amount that the Customer has paid for any particular product.

ILLIYEEN does not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors and unavoidable circumstances and/or claims of third parties for the use of the Site and any product purchased.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://ilyn.global (the “Site”). Read our Privacy Policy.

Applicable law

The Terms and Conditions are governed by, and construed in accordance with, the laws of Bangladesh.