Exchange and Refund

Refund, Exchange and Return Policy

 

At ILLIYEEN, we allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 7 days after you’ve received it. 

Conditions for Exchange/Return and Refund:

• The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.

• The product must be intact with tags.

• An exchange/return or refund request must be done within 7 days of the purchase.

• All items must be returned in original condition (including all receipts/invoices and packaging) with barcode tags attached.

• Refunds will be processed and issued to the original payment method used for the purchase.

• Each purchase is eligible for a single exchange only.

• Exchanges or refunds are not applicable for items offered at 50% or higher, and products on Flash Sale.

What if I lose the money receipt/tags/barcode?

• We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history.

• The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.

 

From where can I exchange the product?

For Online Purchases:

After purchasing any product(s) you can exchange it/them at any ILLIYEEN Display Center within 7 days of the receiving date. You can return the product(s) to our Display Center after consulting with our Customer Service associate. After examining the product(s), we will contact you and arrange the shipment of your exchange product. It should meet all the conditions specified in the Conditions for Exchange and Return section.

Please note, in terms of any manufacturing defect of the product or any mistakes made from our side, we will offer free returns, exchanges, or refunds otherwise. However, in all cases, the customer bears the expenses of the return shipping.

For Purchases Made at the Display Center:

Currently, we have a Display Center located at Dubai Festival City Mall. If you are not satisfied with your purchase, please bring the product to our Display Center within 7 days after the product is purchased, ensuring it meets all the conditions specified in the Conditions for Exchange and Return section.

How do you return the product(s) to us for Exchange or Refund?

Please bring the product(s) to our Display Centre. We will arrange for an exchange or refund upon the fulfillment of our Exchange and Refund Conditions.

ILLIYEEN DXB Display Center Information: 

Address:

Level 1, Shop No. SC145,

Dubai Festival City, Dubai

Contact Number: +971 4 321 4958

Closing Time:

10 PM (Monday, Tuesday, Wednesday & Thursday)

12 AM (Friday, Saturday & Sunday)

Open Everyday

 

Refund Policy

If you are not satisfied with your purchase, you can return the product fulfilling the relevant conditions and get a full refund.

For Online Purchase:

Please return the product to us after consulting with the Service Service and we will arrange a full refund within 72 hours after receiving the returned product(s) upon the fulfillment of our Exchange/Return and Refund conditions mentioned above. 

For Display Center Purchase:

Please bring the product to the Display Center from where you made your purchase. We will arrange a refund upon the fulfillment of relevant conditions.

Contact us

Please contact us for all kinds of assistance. 

Email: support@ilyn.global