Shipping Policy

Shipping Policy

You can avail shipping options for all over the UAE when ordering online. We process one shipping address per order. If you would like to ship to a different address, you may consider placing a separate order and making payment for it separately. The shipping date depends on your preferred delivery location and delivery type.

Here is the delivery schedule that we follow:

 

Note: We have a closed-box delivery policy, meaning you'll receive your order securely packaged. For returns or refunds, please contact us to initiate the procedure.

 

Delivery Restrictions

Due to international regulations, ILLIYEEN does not fulfill orders to individuals or entities located in countries or territories subject to sanctions by the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury. 

For a complete list of restricted locations, please refer to the OFAC website: https://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx  

 

Tax/Custom Tax

Customers shall be solely responsible for the payment of any applicable customs duties, import taxes, or other levies imposed by the relevant authorities in all Gulf countries where the purchased products are delivered. ILLIYEEN bears no liability for any such charges, and it is the customer's obligation to comply with all applicable tax regulations in their respective jurisdiction.

 

How do I check the status of my order?

You can easily track your order using the Order History option after logging in to the ILLIYEEN Online Store.

My items haven’t arrived yet. What can I do?

First, try to track your order using your order ID from the Order History page by logging in to the website or platform. Or you can contact our Service Center via using our social media pages.

What if I am not there to receive the order?

Your order can be received by someone authorized by you on your behalf. 

What can I do in case of delayed delivery?

Sometimes, the product delivery may get delayed due to unavoidable circumstances, and it might exceed the delivery schedule mentioned above.

What is closed-box delivery?

Closed-box delivery means that the customer receives the delivered product in a sealed packaging. The product cannot be instantly returned to the delivery agent. To initiate a return or refund process, customers will need to contact ILLIYEEN as per the standard Exchange and Refund Policy.

Contact us

Please contact us for all kinds of assistance. 

ILLIYEEN Store contact number: +971 4 321 4958  

Business Hours: 

10:00 AM - 12:00 AM (Monday-Thursday) 

10:00 AM - 01:00 AM (Friday-Sunday)

Email: support@ilyn.global

Alternatively, you may also reach out to us via our official social media pages : Link. We are available from 10:00 AM to 10:00 PM local time.